Travel Cloud Customer Privacy Policy

1) Who we are and how to contact us

GoTravelCloud ("we", "us", "our"). Privacy and customer support: members@gotravelcloud.com

2) Personal information we collect

Identifiers: name, email address, mobile phone number. Account and transaction data: bookings, itineraries, traveler preferences, support history. Technical data: IP address, device and browser type, pages visited, diagnostic logs, cookies or SDK identifiers. Communications: emails, chat or SMS content you send to us, and your consent records.

3) How we collect information

Directly from you through forms, account creation, bookings, surveys, and customer support. Automatically when you use our site or app through cookies and similar technologies. From service providers needed to operate our services, consistent with applicable law.

4) How we use information

Provide and improve services. Transactional communications and service notices, including SMS if you have consented. Marketing only with your authorization. Security, fraud prevention, and legal compliance.

5) How we share information

We do not sell your personal information. We share with service providers who process it on our behalf under contracts prohibiting use for their own purposes. We do not share SMS consent or mobile phone numbers with third parties or affiliates for their own marketing purposes.

6) Mobile Messaging (SMS) Terms for GoTravelCloud

By providing your mobile number and giving consent on gotravelcloud.com, you agree to receive SMS from GoTravelCloud related to your account and trips. Message frequency may vary. Message and data rates may apply. Reply HELP for help; reply STOP to opt out. Consent to receive SMS is not a condition of purchase. You confirm you are 18 or older and the authorized user of the mobile number.

7) Your choices and rights

Access, correction, and deletion where applicable by law. Withdraw marketing consent at any time, including SMS via STOP. Update profile details by contacting members@gotravelcloud.com.

8) Cookies and similar technologies

We use cookies and SDKs to enable core features, remember preferences, measure usage, and improve our site. Manage cookies through your browser settings.

9) Data retention

We retain personal data while your account is active or as needed for services and legal obligations. SMS consent and preference records are retained for the legally required period.

10) Security

We implement reasonable technical and organizational measures to protect your information. No method of transmission or storage is 100 percent secure.

11) International transfers

If data is transferred across borders, we apply appropriate safeguards consistent with applicable laws.

12) Changes to this policy

We may update this policy. The effective date appears at the top of this page.

13) Contact

Questions about privacy or the SMS program: members@gotravelcloud.com